eBay Southeast Asia Sell to the World

Home > sellingsuccess2010 > sellingsuccess2010-more-resources

Browse

Selling Success

Customer Satisfaction
New Seller Standards
Improving Your Standards
Becoming a Top-Rated Seller
Shipping for free
Shipping Providers
  
Thailand
  
Singapore
  
Malaysia
eBay Protection for Sellers
Holiday Shipping Guide

 


Beyond eBay.com
Why Sell on Multiple sites?
Multi-site Selling Guide
FAQ
International Site Visibility
Go Aussie

 

Merchandize In-Demand
Popular Items from Your Country
Zooming in on Auto Parts
Fashion.ebay.com
Autumn/Winter Fashion


More Resources
Getting Help on eBay
Webinars
Recorded Webinars
Selling Tools
News & Promotions
Outstanding Seller Awards 2009
 

 


 

 

 
Webinars Selling Tools Ad Commerce
Knowing the best ways to find the solutions you need when selling can make running your business easier and more efficient.
eBay
For Southeast Asian sellers on eBay, there are 4 main ways of getting help:
Help Channel Description Where to Find It
Help Section
Our comprehensive Help section provides fast answers to most of your questions. We update the section regularly to ensure the information available there is current and accurate.
To access the Help section, go to eBay.com and click Help at the top right of the homepage.

Click to zoom
If you still have questions after reading through our Help section, you can email our customer support team.

Response times:
  • Between 24 – 48 hours for general enquiries.
  • Between 48 – 72 hours for trust and safety issues.
Submit your queries by clicking Contact Us at the top right of your home country’s eBay site.

Sellers from Thailand, Vietnam and Indonesia can use the Contact Us form on eBay Singapore.

Click to zoom
Chat live with our customer support team over the Internet to resolve urgent issues.

Availability:

Monday – Sunday: 9am to 6pm (Singapore time), inclusive of public holidays.
Start a chat session by clicking Live Chat at the top right of your home country’s eBay site.

Sellers from Thailand, Vietnam and Indonesia can use the Live Chat on eBay Singapore.

Click to zoom
PowerSeller Exclusive

Look out for the new, exclusive PowerSeller hotline available soon. Find out more about becoming a PowerSeller now.

Paypal

If you need help with your PayPal account, please call the PayPal Customer Service Hotline for your country. Customer support is currently available in English, Cantonese and Mandarin.

Country Hotline Availability
Singapore +65-6510-4650
Monday – Friday: 9am to 10pm (Singapore Time)
Saturday & Sunday: 9am to 6pm (Singapore Time)
Thailand
Malaysia
Indonesia
+65-6510-4584
Monday – Friday: 9am to 10pm (Singapore Time)
Saturday & Sunday: 9am to 6pm (Singapore Time)
Philippines +1-402-935-2050
Monday – Friday: 4am to 10pm (PST)
Saturday & Sunday: 6am to 8pm (PST)
For faster customer service, please have ready:
  • Your telephone number.
  • Your email address you registered with PayPal.
  • Details of your credit card or bank account you registered with PayPal.