Home > Trust & Safety
  • Start From
    Your Items

    Practical tips to ensure item quality, avoid infringement of copyright and selling what are prohibited on eBay.
  • Transaction Disputes & Resolution

    Learn about you should do when encountering Item not received (INR) and Item not as described (INAD) cases, and find out more about eBay Buyer Protection.
  • Seller Performance Standard

    Currently eBay evaluates your seller performance based on Detailed Seller Ratings (DSRs). Starting in October 2010, Item not received (INR) and Item not as described (INAD) cases opened with eBay or used in evaluating seller performance and determining seller status.
  • eBay Policy Overview

    Our policies are designed to create a safe and fair environment for all eBay members. Learning what's allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Also don’t forget about ...

  • Shipping Best Practices

    Shipping items cross-border starts with careful planning. Learn about the shipping process, from offering shipping options in your listing to packing items.
  • Becoming a Top-Rated Seller

    Top-rated sellers are PowerSellers who consistently provide the best buying experiences to their customers. Whether you have a large volume of sales or a smaller volume, you can be a Top-rated seller. The requirements and benefits are the same for most categories.
  • Seller Dashboard

    Your Seller Dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. We strongly advise you to check out Seller Dashboard frequently.
  • Checklist for Good Sellers

    Best practices To help you not only meet the seller performance standards but consistently provide the best buyer experiences by reducing the likelihood of receiving low Detailed Seller Rating (DSRs).