Trust & Safety
Checklist for Good Sellers
Here’s a summary of how to become a good seller:
Item As Described
- Avoid stock-outs. One of the worse buyer experiences is learning an item is out-of-stock just after making a purchase.
- Test your products to avoid defective items.
- Write an accurate, complete item description.
- Include as many Item Specifics as possible.
- Specify your item condition in your title and using Item Specifics.
- Always list your item in a relevant category or categories.
- Use clear photos from many angles to showcase your item.
- Communicate at every stage of the transaction – sale, payment, shipping and post-sale.
- Streamline communications using FAQ answers in your listings to reduce enquiries.
- Tell buyers how to reach you and how quickly to expect a response.
- Leave Feedback for buyers right after receiving payment to assure them you have their best interests in mind.
- Ship as soon as possible after receiving payment. 1-day handling is recommended.
- Manage buyers’ expectation by including key shipping details in your listings:
- Specify shipping services and delivery times
- Specify handling times (how soon you ship after shipment)
- Explain customs, duties and tax responsibilities clearly
- Offer shipping services that provide tracking
Shipping & Handling Charges
- Provide clear details about shipping and handling charges in your listing.
- Offer various shipping services - buyers can choose to pay more for fast shipping or save on a slower option.
- Offer discounts for shipping multiple items together.
- Offer free shipping - your listing may get more exposure in search results and it makes buyers happy.
- Don't use shipping and handling charges as a way of making more money from buyers.
- Take advantage of discounts from various shipping services exclusively for eBay members.