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Seller Performance Standard

eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end.

ebay
  • Charge reasonble SHIPPING AND HANDLING COSTS
  • Specify SHIPPING COSTS and HANDLING TIME in the listing
  • Follow throgh on YOUR RETURN POLICY
  • Respond to BUYES’ QUESTIONS promptly
  • Be HELPFUL, FRIENDLY, and PROFESSIONAL throughout a transaction
  • Make sure the item is delivered to the buyer AS DESCRIBED in the listing

For more information on meeting buyers' expectations, see our selling practices policy.

How Exactly We Work Out Seller Performance Standards?

To meet the minimum performance standards that are required to sell on eBay, the number of 1 and 2 ratings you receive on your detailed seller ratings (DSRs) can't exceed a certain percentage of your total transactions.

Here’s an example of the eBay.com requirements:

DSR Category Percentage of
1 and 2 ratings
Maximum number
of occurrences
Item as described 1% 3
Communication 2% 3
Shipping time 2% 3
Shipping and handling charges 2% 3

What are the most updated minimum detailed seller ratings (DSRs) requirements for the major eBay sites?

eBay.com eBay.co.uk eBay.de

How To Keep Track Of Your Seller Performance In My eBay?

You can track your performance from the Seller Performance page in the Seller Dashboard.

Here's how:

  • 1) Go to the Seller Dashboard.
  • 2) From the "Summary" box, click "Performance".

  • 3) Select the country site (whether US, UK or Germany) for which you'd like to review your performance.

  • 4) From the, "Performance criteria for" dropdown, select "Above standard" to compare your current standing against current requirements.

Note: The new minimum seller standards to list on eBay will only be reflected in the Seller Dashboard from April 2010. The new minimum seller standards to be introduced in April for US and UK are 1%, 2%, 2%, 2% and DE are 1.2%, 2.4%, 2.4%, 2.4% for item as described, communication, shipping time, and shipping and handling charges respectively.

Seller Performance Standards, Item Not Received And Item Not As Described Cases

Currently eBay evaluates your seller performance based on Detailed Seller Ratings (DSRs). Starting in October 2010, Item not received (INR) and Item not as described (INAD) cases opened with eBay or PayPal Buyer Protection programs will also be used in evaluating seller performance and determining seller status.

Learn more about the details of the new way of evaluation. Please also check out our updates on Seller Performance Standard on global eBay sites.